Refund & Return Policy

At NOCTURNE ARCHIVE, every order is covered by our customer satisfaction guarantee.

Return Window

• You have 30 days from the date of delivery to request a return or replacement.
• If your item arrives damaged, defective, or incorrect, we provide a 100% free replacement or full refund at no additional cost to you.

How to Request a Return or Replacement

• Email our US support desk at support@nocturnehoods.com with your order number and a brief description (plus photos if damaged in transit).
• Our team responds within 24 business hours (Mon–Sat EST) with prepaid US return or replacement instructions.

Refunds

• Approved refunds are credited back to your original payment method within 3–5 business days.